Terms of Service - Capital Salvage

Last updated: August 18, 2026

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of the Capital Salvage website, including its online forms, information, and related features.

The website is operated by Capital Salvage Co. Ltd., doing business as Capital Salvage (“Capital Salvage,” “we,” “us,” or “our”).

Our contact information is:

Capital Salvage Co. Ltd.
1919 Triumph Street, Rear Entrance
Vancouver, British Columbia V5L 1K6
Canada

Telephone: 604-253-8481
Email: recycle@capitalsalvage.ca

In these Terms:

“Site” means the Capital Salvage website and its online forms and features.
“Materials” means scrap metal, recyclable material, equipment, parts, used goods, and other property offered to, delivered to, collected by, or purchased from Capital Salvage.
“Transaction” means a purchase, sale, recycling arrangement, pick-up, bin service, transportation service, clean-up, fundraising arrangement, or other service involving Capital Salvage.
“Transaction Documents” means any quote, estimate, job confirmation, scale ticket, purchase ticket, invoice, receipt, email confirmation, or other written terms relating to a particular Transaction.
“Restricted & Conditional Materials List” means our current list of prohibited and conditionally acceptable materials, provided with your job confirmation or available upon request, as updated by us from time to time.

By accessing or using the Site, you agree to these Terms. When you enter into a Transaction, you also agree to the applicable Transaction Documents.

If a Transaction Document expressly conflicts with these Terms, the Transaction Document will govern that Transaction.

2. Legal capacity and authority

The Site may be viewed by members of the public. However, our inquiry forms and Transactions are intended for adults who have the legal capacity to enter into an agreement.

You must be at least 19 years old to enter into a Transaction on your own behalf. A person under 19 should have a parent, guardian, or other legally authorized adult contact us and enter into the Transaction.

When you use the Site or enter into a Transaction for a business, organization, school, team, charity, property owner, contractor, employer, or another person, you represent that you have authority to act on that party’s behalf.

3. Website information

The information on the Site is provided for general informational purposes. Although we try to keep it accurate and current:

material descriptions and photographs are illustrative;
not every grade, alloy, condition, contaminant, or acceptance restriction can be shown online;
market prices, operating requirements, hours, services, equipment availability, and accepted materials may change;
a material that appears similar to an item shown on the Site may be graded, priced, or handled differently after inspection; and
information on the Site is not professional, environmental, engineering, transportation, safety, or legal advice.

Please contact us when you need confirmation about a particular material, service, price, location, load, or site condition.

4. Online inquiries do not automatically create a contract

Submitting an inquiry form, photograph, description, request for a quote, or request for a pick-up or bin does not, by itself:

require Capital Salvage to accept the Materials;
guarantee that we will provide the requested service;
reserve a vehicle, bin, crew, or appointment;
create a binding purchase or service contract;
guarantee a price, grade, weight, payment, or pick-up date; or
mean that the Materials comply with our acceptance requirements.

A Transaction becomes binding only when the applicable details have been confirmed through a quote, estimate, job confirmation, scale or purchase ticket, invoice, email acceptance, or another Transaction Document accepted by the parties.

We may request further information, photographs, measurements, access details, proof of ownership, identification, or an on-site inspection before providing or confirming a quote.

5. Quotes, estimates, prices, grades, and weights

5.1 Information used for quotes

Quotes and estimates are based on the information reasonably available to us when they are prepared. You are responsible for providing complete and accurate information about:

the type and condition of the Materials;
the approximate quantity, dimensions, and weight;
contaminants, fluids, attachments, mixed materials, or non-metal components;
site access and loading conditions;
whether labour or special equipment is required; and
any known safety, environmental, structural, or transportation concerns.

5.2 Preliminary quotes

Unless we expressly confirm otherwise in writing, a price based on photographs, telephone discussions, online information, vehicle information, or a customer’s description is preliminary and subject to physical inspection.

A preliminary quote may be revised when:

the actual Materials differ from their description or photographs;
the Materials are incomplete, damaged, altered, contaminated, mixed, or improperly identified;
the Materials contain non-metal components or unacceptable items;
actual site or loading conditions differ from those disclosed;
the quantity or weight differs materially from the information provided;
additional labour, trips, equipment, disposal, or transportation is required; or
the relevant market price has changed and the quote was not stated to be fixed.

Where a revision would increase the amount you must pay, we will ordinarily explain the change and obtain approval before continuing. This does not prevent us from taking reasonable immediate steps required to address an urgent safety, environmental, or legal concern when prior approval is impracticable.

5.3 Quote validity

A quote is valid only for the period stated in the quote. When no validity period is stated, the price and availability must be reconfirmed before the Transaction.

A quote applies only to the Materials, quantity, service, location, and conditions described in that quote.

5.4 Final grading and weighing

Final grading and payment for Materials may depend on our physical inspection, sorting, testing, processing, and weighing of the Materials.

Unless there is an obvious error:

our on-site inspection and grading will determine the applicable material category;
weights recorded using the scale used for the Transaction will determine the Transaction weight; and
the final scale ticket, purchase ticket, or settlement statement will record the Transaction.

Packaging, garbage, fluids, dirt, concrete, wood, plastic, insulation, attachments, non-metallic content, and other contamination may be excluded from payable weight or may result in a lower grade or additional charge.

5.5 Market pricing

Scrap-metal values can change. Unless a price is expressly fixed in a Transaction Document, the applicable price may be the price in effect when the Materials are inspected, weighed, accepted, or processed.

6. Material acceptance

All Materials are subject to inspection and acceptance by Capital Salvage.

We may refuse Materials based on:

safety or environmental concerns;
applicable law;
our current acceptance policies;
contamination or condition;
available equipment, labour, storage, transportation, or processing capacity;
requirements imposed by downstream processors or recycling facilities; or
other reasonable operational concerns.

Information posted under “What We Recycle” or in our Restricted & Conditional Materials List is a general guide and may not address every item or condition.

Materials identified as conditionally accepted require prior approval and must meet all conditions communicated by us. Approval for one delivery or customer does not create approval for a future delivery.

7. Prohibited, hazardous, and undisclosed materials

You must not deliver, place in a bin, conceal within a load, or ask us to transport any prohibited or dangerous material without our prior written approval.

Depending on the circumstances, prohibited or restricted Materials may include:

explosives, live ammunition, or unexploded munitions;
radioactive material or items containing an unidentified radioactive source;
asbestos-containing material;
free-flowing liquids;
flammable, combustible, corrosive, toxic, infectious, or otherwise dangerous substances;
sealed, pressurized, or unidentified containers;
gas cylinders or vessels that have not been properly depressurized and prepared;
damaged, swollen, or improperly prepared batteries, particularly lithium batteries, which present a fire risk;
equipment containing regulated oils, PCBs, mercury, refrigerant, or other controlled substances;
materials containing excessive garbage, concrete, dirt, non-metal waste, or other contamination; and
any item that cannot lawfully or safely be accepted, transported, stored, or processed.

The preceding examples are not exhaustive. For a full list of prohibited and conditionally acceptable materials, review our Restricted & Conditional Materials List, provided with your job confirmation or available upon request.

Where prohibited, hazardous, contaminated, or undisclosed Materials are delivered or placed in our equipment, we may:

refuse or stop the Transaction;
isolate or secure the Materials;
require you to remove or take back the Materials;
arrange lawful transportation, testing, cleaning, or disposal;
charge reasonable, documented costs caused by the Materials where permitted by law and the applicable Transaction Documents; and
notify emergency services, regulators, law enforcement, property owners, or other authorities where reasonably necessary or legally required.

8. Ownership and lawful source of materials

By offering or delivering Materials to Capital Salvage, you represent that:

you own the Materials or are legally authorized by the owner to sell, recycle, or dispose of them;
the Materials are not stolen or unlawfully obtained;
the Materials are not subject to an undisclosed lien, lease, security interest, ownership claim, or other restriction;
selling or transferring the Materials does not breach any contract, law, court order, or third-party right;
any identifying marks, serial numbers, ownership labels, or documentation you provide are genuine; and
the information you provide about the source and ownership of the Materials is accurate.

We may require identification, proof of ownership, authorization letters, vehicle information, business information, or other documentation before accepting or paying for Materials.

We may refuse, delay, or place a hold on a Transaction where ownership, authority, identity, or the lawful source of Materials cannot be reasonably verified.

We may retain and disclose transaction information where required or permitted by law and in accordance with our Privacy Policy.

9. Pick-up services

Pick-up availability and pricing depend on factors such as location, travel time, volume, material value, labour, truck requirements, access, equipment, and scheduling.

A pick-up may involve:

a charge payable by the customer;
an amount payable by Capital Salvage for the Materials;
a deduction of agreed freight, labour, equipment, handling, or other service charges from the value of the Materials; or
no amount owing by either party after the applicable value and charges are calculated.

The applicable arrangement will be stated in the Transaction Documents.

Before a pick-up, you must provide accurate information about:

the pick-up address and authorized site contact;
the Materials and estimated quantity;
loading arrangements;
access restrictions;
overhead, underground, structural, surface, or clearance hazards;
stairs, elevators, loading docks, parking, gates, security, or time restrictions;
whether permits or property-owner approval are required; and
any condition that may affect safety or our ability to complete the work.

Our Job Readiness & Site Requirements Checklist, provided with your job confirmation, sets out these requirements in more detail.

We may decline to enter or continue working at a site that we reasonably believe is unsafe, inaccessible, unlawful, or materially different from the conditions disclosed.

10. Bin services

All bins, containers, and related equipment supplied by Capital Salvage remain our property unless a Transaction Document expressly states otherwise.

While a bin is at your location, you must:

use it only for the Materials approved for that bin;
prevent unauthorized use or dumping where reasonably possible;
not move, lift, tip, burn in, alter, damage, paint, obstruct, or attach anything to the bin;
not load it above the permitted fill level or weight;
distribute heavy Materials safely and reasonably;
keep prohibited, hazardous, liquid, pressurized, explosive, and unacceptable Materials out of the bin;
maintain safe, legal, and unobstructed access for delivery and collection; and
promptly notify us of damage, unauthorized dumping, an unsafe condition, or a change in the Materials.

We may decline to collect or transport an overloaded, unsafe, contaminated, inaccessible, or improperly used bin until the issue has been corrected.

You are responsible for the contents placed in the bin while it is under your control, except to the extent that the contents were placed there by Capital Salvage or resulted from our negligence or wrongdoing.

Any additional waiting time, sorting, return trip, special equipment, remediation, transportation, or disposal charges must be addressed in the applicable quote or otherwise approved, except for reasonable emergency measures required to protect people, property, or the environment.

11. Customer property and site conditions

You are responsible for identifying a suitable area for our vehicle, bin, or equipment and for obtaining any necessary permission from the property owner, strata, municipality, landlord, or other authority.

You must disclose known hazards, including:

weak, unstable, soft, or recently finished surfaces;
underground utilities, tanks, drains, septic systems, or structures;
low wires, trees, signs, balconies, pipes, or other overhead obstructions;
restricted clearances or weight limits; and
hazardous or unstable Materials.

We may refuse a requested placement or loading method where it appears unsafe or unsuitable.

Capital Salvage is not responsible for ordinary surface marking, indentation, or damage resulting from placement requested by the customer on a surface that is unsuitable for the weight or operation of the equipment, except to the extent the loss was caused by our negligence or other liability that cannot lawfully be excluded.

12. Scheduling, delays, and subcontractors

Dates and times are estimates unless expressly guaranteed in writing.

Pick-ups, bin deliveries, and other services may be delayed or rescheduled due to:

unsafe weather or site conditions;
traffic, road closures, or access restrictions;
vehicle or equipment problems;
staffing or operational constraints;
emergencies;
third-party delays;
regulatory requirements; or
other circumstances outside our reasonable control.

We will make reasonable efforts to communicate material scheduling changes.

We may use qualified subcontractors or third-party carriers to provide part of a service. Capital Salvage remains responsible for its contractual obligations, subject to the applicable Transaction Documents and law.

13. Cancellations, deposits, and additional charges

Any cancellation period, cancellation fee, deposit requirement, refund term, waiting-time charge, minimum charge, or other service fee must be stated in the applicable quote, estimate, job confirmation, or invoice.

A deposit will be non-refundable only to the extent this is clearly disclosed and agreed to before payment and is permitted by law.

Where a job is cancelled or cannot proceed, we may deduct from a refundable deposit any non-recoverable third-party cost or other amount that was clearly authorized in the Transaction Documents, subject to applicable law.

Changes to the Materials, location, scope, access, loading conditions, labour, equipment, timing, or number of trips may require a revised quote.

14. Payment, taxes, and settlement

Unless otherwise stated:

all amounts are in Canadian dollars;
amounts payable to Capital Salvage are exclusive of applicable taxes;
taxes will be charged where required by law; and
payment methods and timing are subject to identity, banking, transaction, and legal verification.

Where Capital Salvage purchases Materials and also provides a paid service, we may apply the agreed value of the Materials against agreed freight, labour, equipment, bin, processing, or other charges. We will then pay or invoice the resulting balance as shown in the Transaction Documents.

A payment may be delayed while we reasonably complete grading, weighing, ownership verification, documentation, or compliance requirements.

Late-payment charges will apply only when they are stated in the invoice or another Transaction Document and are permitted by law.

15. Yard visits

Anyone entering our premises must:

follow posted signs and staff instructions;
remain within permitted customer areas;
use appropriate footwear and any required personal protective equipment;
supervise children and other persons in their care;
avoid interfering with vehicles, machinery, scales, bins, processing areas, or employees;
refrain from using tools or dismantling items unless expressly authorized; and
behave safely and respectfully.

We may refuse entry, require a person to leave, or decline service where reasonably necessary for safety, security, legal compliance, or orderly business operations.

These Terms do not replace any safety notice, sign, release, purchase ticket, or other condition provided at our premises.

16. Used and scrap items purchased from us

Items available for purchase from our yard are generally used, salvaged, recycled, surplus, or scrap materials.

Unless Capital Salvage expressly agrees otherwise in writing, and subject to rights that cannot legally be excluded:

items are sold as is and where is;
photographs, labels, measurements, descriptions, and staff comments are approximate;
we do not guarantee an item’s history, composition, condition, compatibility, performance, durability, or fitness for a particular purpose;
the purchaser is responsible for inspecting and selecting the item; and
the purchaser is responsible for safe loading, transportation, installation, and use after collection.

No item may be removed until the applicable price has been paid and the sale has been approved.

Nothing in this section limits any warranty, remedy, or right that cannot lawfully be waived.

17. Customer submissions

You may provide photographs, videos, documents, measurements, descriptions, comments, and other information through the Site or in connection with a Transaction.

You retain ownership of your submissions. You grant Capital Salvage a limited, non-exclusive licence to use, reproduce, store, and share them only as reasonably necessary to:

respond to your inquiry;
prepare or verify a quote;
assess Materials or site conditions;
perform and document a Transaction;
communicate with employees, contractors, processors, or carriers involved in the Transaction;
maintain business and compliance records;
investigate a complaint, safety issue, ownership issue, or dispute; or
comply with law.

We will not use customer photographs or submissions in advertising or social-media marketing without separate permission, unless the content has already been lawfully made public and its use is otherwise permitted by law.

You represent that the information you submit is accurate and that you have the right to provide it to us.

18. Acceptable use of the Site

You must not use the Site to:

violate a law or another person’s rights;
submit false, misleading, fraudulent, threatening, defamatory, or unlawful information;
impersonate another person or misrepresent your authority;
conceal the source or ownership of Materials;
transmit malware, malicious code, or harmful files;
interfere with the Site’s security or operation;
attempt unauthorized access to our systems or data;
collect personal information about others without authority;
use automated systems to scrape, copy, overload, or monitor the Site without written permission; or
use Site content to create a competing database, service, or commercial publication.

We may restrict access or report activity where we reasonably believe the Site is being misused.

19. Intellectual property

The Site and its original content — including text, branding, logos, graphics, photographs, videos, page design, and educational materials — are owned by or licensed to Capital Salvage and are protected by applicable intellectual-property laws.

You may view and print reasonable portions of the Site for personal or internal business use related to evaluating or using our services.

You may not reproduce, distribute, publish, sell, modify, or commercially exploit Site content without our prior written permission, except where permitted by law.

“Capital Salvage” and related logos and branding may not be used in a way that suggests sponsorship, endorsement, partnership, or affiliation without written permission.

20. Third-party websites and service providers

The Site may contain links to third-party websites, maps, social-media platforms, forms, scheduling services, payment processors, or other external services.

Third-party services are governed by their own terms and privacy practices. Capital Salvage does not control and is not responsible for third-party content or services, except to the extent the third party is acting on our behalf and applicable law makes us responsible.

A link does not necessarily mean that Capital Salvage endorses every statement, product, or service on the linked website.

21. Privacy

Our collection, use, protection, retention, and disclosure of personal information are described in our Privacy Policy, which forms part of these Terms.

Information submitted through our forms may be used to:

respond to inquiries;
assess and provide quotes;
schedule and provide services;
verify identity, authority, ownership, or payment information;
maintain legally required transaction records;
prevent fraud, theft, and unsafe activity; and
communicate about a current or requested Transaction.

Service-related messages are not the same as marketing messages. We may send communications reasonably necessary to respond to your inquiry or administer a Transaction. Promotional email or text messages will be sent only where we have the required consent or another lawful basis.

Marketing consent is optional and may be withdrawn using the unsubscribe method provided in the message.

22. Electronic communications and acceptance

You consent to receiving documents and communications relating to your inquiry or Transaction electronically at the contact information you provide.

Electronic acceptance may include:

checking an acceptance box;
submitting a form that clearly states its legal effect;
replying by email that you accept a quote or confirmation;
signing electronically;
paying an agreed deposit; or
otherwise clearly communicating agreement.

Electronic records and signatures may be used to the extent permitted by law.

You are responsible for ensuring that the email address and telephone number you provide are accurate and monitored.

23. Site availability, corrections, and changes

We may correct errors, update content, change Site features, or temporarily suspend the Site for maintenance, security, operational, or legal reasons.

We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available.

We may update these Terms by posting a revised version and changing the “Last updated” date. Updated Terms apply prospectively to use of the Site after the effective date.

An update to these Terms will not retroactively alter an already accepted Transaction Document unless:

the parties agree;
the Transaction Document permits the change; or
the change is required by law.

24. Disclaimers

To the fullest extent permitted by law:

the Site is provided on an “as available” basis;
we do not guarantee that Site content is complete, current, or suitable for every purpose;
online images and descriptions do not guarantee acceptance, grade, composition, condition, weight, or price;
no online information replaces physical inspection or a Transaction Document; and
we are not responsible for decisions made solely from general Site information without seeking confirmation relevant to the particular Materials or service.

Nothing in these Terms excludes a representation, warranty, condition, remedy, or right that cannot legally be excluded.

25. Limitation of liability

To the fullest extent permitted by law, Capital Salvage will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss arising solely from access to or use of the Site, including loss of profits, revenue, opportunity, goodwill, or data.

For a claim arising solely from the free use of the Site and not from a paid service or physical Transaction, our liability is limited to direct and reasonably foreseeable loss caused by our breach of these Terms.

Liability arising from a particular Transaction will be determined under:

the applicable Transaction Documents;
these Terms; and
applicable law.

Nothing in these Terms limits or excludes:

liability that cannot lawfully be limited or excluded;
non-waivable consumer rights;
liability for fraud or intentional wrongdoing; or
any other remedy that applicable law requires to remain available.

26. Customer responsibility for losses and costs

To the extent permitted by law, you are responsible for reasonable, documented losses and costs caused by:

materially false information you provide;
a false representation of ownership or authority;
prohibited, hazardous, contaminated, or undisclosed Materials supplied by you;
your unauthorized movement, alteration, overloading, or misuse of our bin or equipment;
an unsafe or undisclosed site condition within your knowledge or control;
your unlawful use of the Site; or
your material breach of these Terms or an applicable Transaction Document.

This may include reasonable sorting, testing, cleanup, transportation, storage, disposal, repair, and third-party claim costs, but does not include a penalty or liability that cannot legally be transferred to you.

Capital Salvage will take reasonable steps to reduce avoidable losses.

27. Suspension or refusal of service

We may suspend Site access, refuse Materials, decline a Transaction, cancel an unconfirmed request, or stop providing service where we reasonably believe that:

these Terms have been breached;
information is false or misleading;
Materials may be stolen, unlawful, unsafe, or prohibited;
payment or authorization cannot be verified;
a person poses a safety or security risk;
continuing would violate law or a regulatory requirement; or
continuing is not reasonably operationally feasible.

Ending Site access does not eliminate rights or obligations arising from an existing Transaction, including payment, return of equipment, ownership, confidentiality, and responsibility for losses.

28. Governing law and disputes

These Terms and any Transaction are governed by the laws of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Before starting a formal claim, we encourage you to contact us so that we can try to resolve the concern. This informal process is voluntary and does not prevent either party from using a court, tribunal, regulatory process, or other lawful remedy.

Subject to any mandatory consumer right to bring a claim elsewhere, disputes may be brought before the courts or tribunals with jurisdiction in British Columbia.

These Terms do not require mandatory arbitration and do not prevent participation in a class proceeding. After a dispute arises, the parties may mutually agree to mediation or arbitration.

29. General terms

29.1 Entire agreement

For use of the Site, these Terms and our Privacy Policy form the entire agreement regarding that use.

For a Transaction, the agreement consists of these Terms together with the applicable Transaction Documents.

29.2 Severability

If any provision is found to be invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.

29.3 No waiver

A delay or failure to enforce a right does not waive that right.

29.4 No partnership

These Terms do not create a partnership, joint venture, employment relationship, franchise, or agency relationship between you and Capital Salvage.

29.5 Events outside reasonable control

Neither party is responsible for delay or failure caused by events outside its reasonable control, except for payment obligations already due. The affected party must make reasonable efforts to reduce the impact of the delay.

29.6 Headings

Headings are included for convenience and do not change the meaning of these Terms.

30. Contact us

Questions, complaints, or notices concerning these Terms may be sent to: