Last updated: August 18, 2026
Who we are
Capital Salvage Co. Ltd. (“Capital Salvage,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit capitalsalvage.ca, contact us, request a quote, or otherwise interact with us through our website.
This policy applies to information collected through our website. Additional information may be collected when you visit our facility, sell scrap metal to us, purchase materials, arrange a pickup, or enter into another business transaction with us.
Personal Information We Collect
Depending on how you use our website, we may collect:
- Your name, company name, email address, telephone number, and mailing or service address.
- Information submitted through a contact form, quote request, pickup inquiry, or other website form.
- Details about the materials or services involved in your inquiry.
- Photographs, measurements, descriptions, model numbers, estimated weights, access instructions, and other information you voluntarily provide.
- Communications you send to us by email, telephone, text message, or through social media.
- Technical information such as your Internet Protocol (IP) address, browser type, device type, operating system, referring page, pages visited, and approximate location.
- Cookie identifiers and information about how you interact with our website.
- Technical and security information used to help distinguish legitimate visitors from automated or malicious activity.
- Any other information you choose to provide.
Please do not submit sensitive personal information through a general website form unless we specifically request it.
How We Collect Information
We may collect personal information:
- Directly from you when you complete a form, request a quote, contact us, or communicate with our staff.
- Automatically through cookies, server logs, analytics tools, security tools, and similar technologies.
- From a company or representative acting on your behalf.
- From service providers that help us operate, secure, maintain, or analyze our website or respond to inquiries.
Why We Collect and Use Personal Information
We may use personal information to:
- Respond to questions and customer-service requests.
- Prepare estimates or quotes.
- Assess materials and determine whether we can accept, purchase, transport, or process them.
- Schedule pickups, deliveries, assessments, or other services.
- Communicate about an inquiry, quote, booking, transaction, or account.
- Process payments or arrange payment to a customer.
- Maintain customer and business records.
- Operate, maintain, secure, and improve our website.
- Understand website traffic and how visitors use our website.
- Detect spam, fraud, misuse, automated activity, security threats, or unlawful activity.
- Meet legal, regulatory, insurance, accounting, safety, and recordkeeping requirements.
- Send promotional communications where permitted by law and where any required consent has been obtained.
- Establish, exercise, or defend legal claims.
We limit our collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
Consent
Where consent is required, we may obtain it expressly or infer it from your actions, depending on the nature and sensitivity of the information and the circumstances.
For example, when you submit a quote request, you consent to our using the information you provide to evaluate and respond to that request.
You may withdraw consent to future collection, use, or disclosure, subject to legal, contractual, and operational restrictions. Withdrawing consent may affect our ability to provide certain services.
Cookies, Analytics, Tag Management, and Website Security
Our website uses cookies and similar technologies to:
- Enable essential website functions.
- Maintain website security.
- Help prevent spam, automated activity, and misuse.
- Understand website traffic and performance.
- Measure how visitors use our website.
- Support third-party services and website features.
Cookies are small files stored on your device. You can usually adjust your browser settings to block or delete cookies. Disabling certain cookies may affect how the website functions.
Google Analytics
We use Google Analytics to help us understand website traffic and how visitors interact with our website.
Google Analytics uses cookies and similar technologies and may process information such as:
- Browser and device information.
- Website and page activity.
- Referring information.
- General geographic information.
- Cookie or similar identifiers used to distinguish visits and sessions.
The information is used to produce statistics and reports that help us understand and improve the performance and usability of our website.
Google processes information collected through Google Analytics in accordance with its applicable privacy policies, terms, and data-processing practices.
Google Tag Manager
We use Google Tag Manager to manage and deploy website tags, including tags used for services such as Google Analytics.
Google Tag Manager itself may process limited technical and diagnostic information relating to the operation and performance of website tags. Services deployed through Google Tag Manager may separately collect information as described in this Privacy Policy and in the applicable provider’s privacy practices.
Cloudflare Turnstile
We use Cloudflare Turnstile to help protect our website and online forms against spam, bots, automated activity, and other misuse.
Turnstile evaluates technical and browser-related signals to help determine whether website activity is being generated by a legitimate visitor or automated traffic. These signals may include information such as:
- IP address.
- Browser and user-agent information.
- Technical characteristics of the browser connection.
- Information identifying the website or Turnstile implementation.
Cloudflare processes this information to provide and improve its bot-detection and website-security services.
Information processed through Turnstile is handled in accordance with Cloudflare’s Turnstile Privacy Addendum and applicable Cloudflare privacy practices.
Website Forms and Quote Requests
When you submit a contact form, pickup inquiry, or quote request, we may collect the information required to evaluate your materials and service needs.
This may include photographs, pickup addresses, loading conditions, equipment requirements, dimensions, estimated weights, preferred dates, and other information relevant to your request.
We use this information to:
- Respond to your inquiry.
- Assess available options.
- Prepare an estimate or quote.
- Determine whether we can accept or transport particular materials.
- Coordinate services.
Submitting a form does not guarantee that we will accept the materials, provide a pickup, or honour an estimated value. Final acceptance, grading, pricing, and service arrangements may be subject to inspection and confirmation.
Photographs and Location Information
When submitting photographs, please avoid including unnecessary personal information.
Some image files may contain embedded metadata, including information about the device used, the date an image was created, or the location where it was taken.
You may wish to remove unnecessary metadata before uploading an image.
Embedded Content and Third-Party Websites
Our website may include links to or embedded content from third parties, such as maps, videos, social-media pages, scheduling tools, analytics services, security services, or other websites.
Third-party content and services may allow those providers to collect information, use cookies or similar technologies, or monitor your interaction with their services.
Their handling of personal information is governed by their own privacy policies, terms, and practices.
Capital Salvage is not responsible for the privacy practices or content of independent third-party websites or services.
When We Disclose Personal Information
We may disclose personal information:
- To employees and representatives who need it to respond to your inquiry or provide services.
- To website hosts, information-technology providers, email providers, payment processors, website analytics and tag-management providers, website security and spam-prevention providers, transportation providers, contractors, and other service providers assisting our operations.
- To professional advisers, insurers, accountants, auditors, or legal counsel.
- To law-enforcement agencies, regulators, courts, or government bodies where required or permitted by law.
- In connection with a proposed or completed business transaction, subject to applicable legal requirements.
- To another party with your consent or at your direction.
We do not sell personal information.
Some service providers may store or process information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, regulators, or other government authorities in accordance with those laws.
Marketing Communications
We may send you service-related communications concerning an inquiry, estimate, booking, transaction, or existing business relationship.
We will send promotional electronic messages only where permitted by applicable law.
You may unsubscribe from promotional email by using the unsubscribe option provided in the message or by contacting us.
Even after unsubscribing from promotional communications, you may continue to receive necessary transactional or service-related messages.
Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes for which it was collected.
- Complete transactions and provide requested services.
- Maintain appropriate business and accounting records.
- Meet legal, regulatory, contractual, insurance, and security requirements.
- Resolve disputes or enforce agreements.
Where applicable law requires us to retain personal information that was used to make a decision directly affecting you, we will retain that information for at least the minimum period required by law.
Retention periods otherwise vary according to the type of information and the reason it was collected.
When personal information is no longer reasonably required for legal or business purposes, we will securely delete, destroy, or anonymize it.
Accuracy of Personal Information
We make reasonable efforts to ensure that personal information is accurate and complete where it may be used to make a decision that affects you or disclosed to another organization.
If you believe personal information we hold about you is inaccurate or incomplete, please contact our Privacy Officer.
Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.
These safeguards may include:
- Access controls.
- Account authentication and passwords.
- Staff procedures and confidentiality requirements.
- Secure physical and electronic storage.
- Software and website security protections.
- Backups.
- Appropriate document and data disposal procedures.
No internet transmission or storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through ordinary email or unsecured website forms.
If we become aware of a privacy or security incident involving personal information, we will assess and respond to it in accordance with our legal obligations and internal procedures.
Accessing or Correcting Your Information
Subject to applicable law, you may request:
- Access to personal information we hold about you.
- Information about how your personal information has been used.
- Information about organizations or individuals to whom your personal information has been disclosed, where required by law.
- Correction of personal information that is inaccurate or incomplete.
- Withdrawal of consent where consent is the basis for our continued collection, use, or disclosure.
Requests for access or correction should be made in writing to our Privacy Officer.
We may need to verify your identity before responding to a request.
In some circumstances, applicable law may permit or require us to refuse access to certain information.
Privacy Concerns and Complaints
Questions, access requests, correction requests, or privacy complaints may be directed to:
Privacy Officer
Capital Salvage Co. Ltd.
1919 Triumph Street
Vancouver, BC V5L 1K6
Email: recycle@capitalsalvage.ca
Telephone: 604-253-8481
Please include enough information for us to understand and respond to your request.
We will review privacy concerns and respond within a reasonable period, subject to applicable legal requirements.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
Children’s Privacy
Our website and services are intended primarily for adults and businesses.
We do not knowingly collect personal information from children through the website without appropriate authorization.
If you believe that a child has provided personal information to us, please contact our Privacy Officer.
Changes to This Policy
We may update this Privacy Policy when our practices, website technologies, services, or legal obligations change.
The current version will be posted on our website with its latest revision date.
Where appropriate, material changes may also be communicated through an additional website notice.
Changes to This Policy
Our website is: